Summery
The role of the Sales Support Executive is primarily to contact existing and new customers; producing quotes; process orders taken; status reports and liaising with various departments to help our customers.
To also provide administrative help and support to the Sales & Marketing and Aftersales team. Being accountable for the accuracy of information handled and records made, maintaining a high level of customer service and developing strong customer relationships.
Typical Job Functions & Duties
- Achieve the agreed KPI’s and behaviours
- Maintain strong & long-lasting customer relationships
- Work closely with other departments to make sure customer expectations are met
- Maintain good customer service
- Contact customers using email, phone or hold/organise meetings
- Efficiently maintain the CRM database
- Produce accurate quotes
- Produce accurate and up to date build / status reports
- Generate revenue via parts and service sales
- Liaise with suppliers / technical and purchasing depts.
- Quality Assurance / Customer Service
- Receive / Handle warranty claims (ad hoc)
- Receive / Handle service calls (ad hoc)
Skills & Attributes
- Understand and have a good level of knowledge of the conversion process
- Have a good level of knowledge of the regulations and governing bodies of the conversion industry
- Have excellent attention to detail
- Have effective communication skills when dealing internally and externally
- Have a good level of IT & computer skills
- Have a good understanding of Emax and the company’s CRM system
- Have the desire to uphold a high level of customer service
- Can handle pressure and be comfortable working to targets
- Manage multiple projects
